Home | Shipping and Return Policies

Shipping and Return Policies

POLICIES

 

What is your Return Policy?

 

What is your Exchange Policy?

 

How to contact us?

 

Refused packages!


PAYMENT

 

Have you received my payment?

 

What forms of payment does GBL Shoes accept?

 

Can I mail you my payment?


SHIPPING

 

Has my order been shipped?

 

What shipping discounts do you offer?

 

Do you offer combined shipping?

 

Do you offer fast shipping?

 

What countries do you ship to?

 

Do I pay sales tax?


INTERNATIONAL

 

Who pays for duties and customs fees?

 

What types of International payment do you accept?

RETURN POLICIES View Privacy Notice | View Shoe Store

PointerWhat is your Return Policy?
We want you to love what you ordered. If something is not right, let us know. We have an unconditional return policy refunding the purchase amount less restocking fee for items received back for return that are in its original, UNWORN condition within 2 weeks (14 days) of purchase. Refunds are subject to a 15% restocking fee, unless damaged. Please include the reason for the return. S+H fees are non-refundable for returns. All returns must be processed from the return area of the user dashboard. To submit a return request, please log in here.

Damaged Shoes / Exchange Shoes 
If shoes have been damaged during shipment, please contact us immediately before sending back ANY shoes and customer service will contact you with further instructions.


ALL SALES ARE FINAL ON INTERNATIONAL / CANADA ORDERS
Before sending back the merchandise, please use a protective box or wrap with thick paper. Refunds are processed within 7 to 10 business days of receipt of package.
On very rare occasions, we do make mistakes on shipping item, when this happens, please contact us, we will make it right and issue you a full refund. We may or may not require the original item to be returned back to us, if not, we reserve the right to request for a photo of that item. We will provide a return shipping label OR fully reimburse your return shipping cost (USPS Priority Mail only). Upon receipt of the wrong item sent (where applicable), we will either reship the correct item back to you free of charge OR issue a full refund including SH.

Pointer What is your Exchange Policy?
Fashion items/ styles turn over rapidly; therefore, we cannot hold an item for a customer for an exchange. If you would like to exchange an item, please follow the instruction below: (all exchanges and return are honor within 2 weeks (14 days) of purchase)
1. Find the item you wish to exchange for.
2. Purchase it like a brand new order, checkout & PAY for it immediately.
3. You will have a new order number for the new purchase.
4. Send back the original item along with original invoice & write "Exchange" & the order number of the new purchase.
5. Please send the original item back with a protective box or wrapped with thick paper. Item(s) received unwrapped or without the original box will be subject to a 15% restocking fee 
6. We will issue you a FULL refund including SH once we receive the return.
Items with a price of $10 or less are final sale.
Any accessories, swimwear, beauty/cosmetic, costumes, lingerie, intimates are final sale.
ALL SALES ARE FINAL ON INTERNATIONAL / CANADA ORDERS

PointerHow to contact us?
Our online store is available to you 24 hours a day, 7 days a week. Orders are processed during business hours, Monday - Friday, from 9AM - 4PM PST

email us at: customerservice@gblshoes.com
emails are answered in the order that they were received, responses may be delayed during weekends and holidays.

PointerRefused packages!
All refused shipments will be charged 30% restocking fee based on the purchase price of the rejected merchandise(s). S&H is non-refundable.
SHIPPING View Privacy Notice | View Shoe Store

PointerHas my order been shipped?
GBL Shoes will send you an email with tracking information when your order is shipped. Once you have comapleted checkout, you may check the status of your order at any time. (Tracking information email may be in your Junk Mail folder) 

Note: Please be sure to be present at the time of delivery if possible, UPS will not honor claims for lost packages if the tracking system shows "Delivered". We also offer signature service for $2.00, we highly recommend you to purchase this service if shipping address is an apartment or areas with visible traffic. 

WE ARE NOT RESPONSIBLE FOR LOST PACKAGES ONCE TRACKING SHOWS 'DELIVERED'

PointerWhat shipping discounts do you offer?
For U.S. domestic orders, we offer FREE SHIPPING within U.S. for each additional item, if you purchase more than one item, we will only charge the highest SH fee -- BUY MORE & SAVE MORE! 

Please use our secure checkout when you are done shopping, no more items will be combined after you've checked out.
For a limited time only, we now offer FREE domestic ground shipping for purchases over $75.00, simply enter coupon code FREESHIP during checkout (Hawaii, Alaska, Puerto Rico do not qualify for this promotion)
We also offer combined shipping discount for international orders, details are listed below.

U.S. DOMESTIC

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us flag U.S. Standard Ground

ITEM

1st ITEM

EACH ADDITIONAL ITEM

APPAREL

$6.99

FREE

SHOES

$12.99

FREE

BOOTS

$12.99

FREE

 


us flag 2 Day Express

ITEM

1st ITEM

EACH ADDITIONAL ITEM

SHOES & APPAREL

$25.00

$5.00

BOOTS

$35.00

$5.00

*Cutoff time for Express service is 12:00 P.M PST - if you pay before 12:00, we will be able to process your order on the same business day, and you will receive it within 2 business days. Express service is not available for Saturday delivery. Available only upon request.

 


us flag U.S. Standard Overnight

ITEM

1st ITEM

EACH ADDITIONAL ITEM

SHOES & APPAREL

$35.00

$5.00

BOOTS

$45.00

$5.00

*Cutoff time for Overnight service is 12:00 P.M PST - if you pay before 12:00, we will be able to process your order on the same business day, and you will receive it on the next business day by end of day. Available only upon request.

Overnight service is not available for P.O. Box, APO, Hawaii, Alaska, and all international orders. Express service is not available for Saturday delivery.

PointerDo you offer combined shipping?
Yes! We offer a combined shipping discount to our customers. You will automatically receive a shipping discount on each additional items upon checkout. PLEASE NOTE: To take advantage of our Combined Shipping offer you must use our Checkout payment system ONLY and all items must be paid on a single invoice to receive discount.

PointerDo you offer fast shipping?
Yes! Most orders are shipped within 2 to 3 days of payment, which means that U.S. customers usually receive their orders within 3 to 8 days of payment. If you need your order sooner, we do offer domestic 2 day Express delivery.

PointerWhat countries do you ship to?
Worldwide! Please see below for details. Shipping rates are posted with each item listing.

PointerDo I pay sales tax?
Sales tax are added to orders shipped to California. Sales tax is 9.25%.


CANADA

Standard shipping method for Canada orders is through USPS Priority Mail, which takes approx. 3 to 5 business days. Customers are responsible for all custom duties/taxes:

us flag Canada Standard Shipping

ITEM

1st ITEM

EACH ADDITIONAL ITEM

APPAREL

$17.00

$5.00

SHOES

$20.00

$6.00

BOOTS

$23.00

$10.00

We also offer faster shipping method for Canada orders: USPS Express (EMS), which takes about 2 to 5 business days, customers are responsible for all custom duties/taxes:


us flag Canada Expedited Shipping

ITEM

1st ITEM

EACH ADDITIONAL ITEM

SHOES & APPAREL

$30.00

$10.00

BOOTS

$35.00

$10.00

*Cutoff time for this service is 12:00 P.M PST - if you pay before this time, we will be able to process your order on the same business day (this is our commitment on our side, but due to custom issues and other reasons out of our control, we do not guarantee delivery date) -- all orders paid after cutoff time will be processed on the next business day.

INTERNATIONAL
(We are no longer shipping to Russia and Ukraine)
Standard shipping method for all other International orders is through USPS Priority Mail, which takes approx. 7 to 14 business days. customers are responsible for all custom duties/taxes:


international International Standard Shipping

ITEM

1st ITEM

EACH ADDITIONAL ITEM

APPAREL

$35.00

$10.00

SHOES

$41.00

$12.00

BOOTS

$41.00

$12.00

We also offer faster shipping method for International orders: USPS Express (EMS), which takes about 3 to 5 business days, not including custom processing time, if any. customers are responsible for all custom duties/taxes:


international International Expedited Shipping

ITEM

1st ITEM

EACH ADDITIONAL ITEM

SHOES & APPAREL

$49.00

$13.00

BOOTS

$59.00

$16.00

*Cutoff time for this service is 12:00 P.M PST - if you pay before this time, we will be able to process your order on the same business day (this is our commitment on our side, but due to custom issues and other reasons out of our control, we do not guarantee delivery date) -- all orders paid after cutoff time will be processed on the next business day.
*International orders' processing time may take longer due to extra inspection. Any delays in customs or other aspects out of GBL Shoe's control can possibly delay your shipment also.
*All must be paid and shipped together in order to receive combined shipping discount

*Please note that there is a payment cut off time (12:00 PM PST) for all optional expedited shipping methods, all payments submitted after the cutoff time will be process on the next business day*


INTERNATIONAL View Privacy Notice | View Shoe Store

PointerWho pays for duties and customs fees?
All international orders are subject to duties, taxes and fees as determined by their local government. The customer is responsible for all duties and taxes.

PointerWhat types of International payment do you accept?
Canadian and International buyers can use the following forms of payment in ($) US Dollars :

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